MSP Module
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Are you missing a real-time, unified view of your IT infrastructure and client services?
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Frustrated with manual reporting that slows you down and leaves critical gaps?
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Do you struggle to get the insights you need to drive better decisions—and prove your value to clients?
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How much time is lost chasing performance data, when you could be focusing on strategic growth?
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And what risks could be hiding in your network, simply because you can’t see everything as it happens?
Automate every monthly report, track client health, and gain total visibility into your service delivery—all in one live dashboard, built for MSPs.
All Your KPIs in One Place
Get a complete, real-time view of your most important metrics—including tickets, SLA compliance, licence usage, recurring revenue, customer health, and Microsoft NCE licences—so you can track performance and spot issues before they escalate.
Automated Client Packs
Instantly generate branded, scheduled reporting packs for every client, ready to share at the click of a button. Eliminate manual report building and free up your team to focus on relationships, not spreadsheets.
Smart Alerts & Proactive Notifications
Receive instant alerts for renewals, expiring licences, SLA breaches, or at-risk clients. Act on problems before they impact satisfaction or revenue.
Seamless Integration with Your Tools
Effortlessly connect to all major PSA and RMM platforms—including HaloPSA, Pax8, Datto, Autotask, and ConnectWise—plus billing, CRM, or legacy systems, so your dashboards always reflect the full picture.
Deep Drill-Down Capabilities
Explore your data from every angle. Analyse performance by client, contract, engineer, or service, making it easy to identify trends, coaching opportunities, and new revenue streams.
Flexible & Modular Reporting
Customise every dashboard and report to match each client’s needs. Only pay for the modules you use, and easily scale up or add new features as your MSP grows.
What the MSP Module Delivers
Licensing Made Simple
Managing cloud licenses—especially with Microsoft NCE, SaaS, and multiple vendors—has never been more complicated for MSPs. Hydrogen BI’s MSP Reporting Module takes the stress out of license management, so you can focus on delivering value, not tracking spreadsheets.
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Full Visibility: Instantly see all client licenses across Microsoft 365, NCE, and other platforms—by product, user, status, renewal date, and more.
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Automated Reconciliation: Eliminate billing errors and manual checks. Our system matches licenses sold to what’s actually provisioned, highlighting discrepancies before they impact revenue.
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Renewal & Expiry Alerts: Receive automated notifications when licenses are about to expire, need renewal, or drop below threshold—never miss a critical date.
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Custom Client Reporting: Deliver clear, branded reports that show clients exactly what licenses they’re using, where they can optimise spend, and what actions are recommended.
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Compliance & Audit-Ready: Maintain accurate, auditable records for every client, contract, and vendor, making audits and vendor reviews stress-free.
Take control of your license estate, increase billing accuracy, and deliver unmatched transparency to your clients—all with Hydrogen BI.
FAQs
How does the MSP Module support incident management?
Our MSP Module is essential for managing IT incidents effectively. They provide clear insights into how incidents are tracked, how quickly they’re resolved, and whether Service Level Agreements (SLAs) are being met.
By offering detailed logs and real-time alerts, these reports help identify recurring issues and their root causes, allowing MSPs to prevent future problems. They also categorise incidents by severity, making it easier to prioritise critical issues.
With regular updates, these reports keep everyone informed, improve accountability, and support better communication between teams, ensuring smoother and more efficient incident management.
How does the MSP Module improve my IT service management?
The MSP Module improves your IT service management by giving you clear insights into how well your IT systems are performing. They track key metrics like uptime, incident response times, and resource usage, helping you identify any issues or inefficiencies. These reports also show if your MSP is meeting service level agreements (SLAs), ensuring accountability.
With regular updates, you can spot trends, prevent recurring problems, and make informed decisions to optimise your IT resources. Overall, MSP reporting packs make your IT management more transparent, efficient, and proactive.
FAQs
How do MSP reporting packs support incident management?
MSP reporting packs are essential for managing IT incidents effectively. They provide clear insights into how incidents are tracked, how quickly they’re resolved, and whether Service Level Agreements (SLAs) are being met.
By offering detailed logs and real-time alerts, these reports help identify recurring issues and their root causes, allowing MSPs to prevent future problems. They also categorise incidents by severity, making it easier to prioritise critical issues.
With regular updates, these reports keep everyone informed, improve accountability, and support better communication between teams, ensuring smoother and more efficient incident management.
How do MSP reporting packs improve my IT service management?
MSP reporting packs improve your IT service management by giving you clear insights into how well your IT systems are performing. They track key metrics like uptime, incident response times, and resource usage, helping you identify any issues or inefficiencies. These reports also show if your MSP is meeting service level agreements (SLAs), ensuring accountability.
With regular updates, you can spot trends, prevent recurring problems, and make informed decisions to optimise your IT resources. Overall, MSP reporting packs make your IT management more transparent, efficient, and proactive.